Shipping to: USA, Canada, Australia and New Zealand

FAQ

How can I contact you?
The quickest way to contact us is by sending an email to hello@comfyballs.com.au This email address is constantly checked and we will always make sure to get back to you within the next business day.

How much does delivery cost?
We offer a flat rate of AU$4.95 per order for all deliveries within Australia & New Zealand and a flat rate of AU$9.95 for deliveries to the USA & Canada. See full shipping details here.

How long does it take for my order to arrive?
On average your package will arrive within these timeframes (depending on your postcode):

Sydney and NSW: 1-2 days (1 day express)
Melbourne and VIC: 1-3 days (1-2 days express)
Brisbane and QLD: 2-4 days (1-2 days express)
Adelaide and SA: 2-4 days (1-2 days express)
Perth and WA: 2-5 days (2-3 days express)
Tasmania: 2-5 days (2-3 days express)
New Zealand: 4-10 days
USA & Canada: 7-10 days

Your dispatch email also includes a tracking number that you can use to track your order.


What size should I order?
We know that it can often be hard to figure out your sizing and have created a sizing guide which can be seen here

The size of the PackageFront ™ is the same regardless of the size of the boxer trunk. There is no (statistically significant) relationship between a person's penis size and height / weight / other body parts. There is a weak correlation between testicular volume and weight / height / BMI. Because the volume range is limited, and because the PackageFront™ is made of an extremely elastic material, you can be assured that the PackageFront™ will fit you.


What are the benefits of PackageFront Technology?

PackageFront™ is designed to keep your equipment in place, while being lifted away from the inside of your thighs, preventing unnecessary heating of the balls. Extremely curved panels combined with innovative use of elastic fabric seams lift the user experience to a new level!

 

What are the benefits of Reduced Heat Transfer (rht)?

By placing your equipment in the PackageFront™, you reduce heat transfer from your thighs to your balls. Colder balls may improve sperm count, which can cause your future offspring to become smarter than they otherwise would have been.

 

What are the benefits of Ball Squeeze Avoidance (bsa)?

By lifting your equipment away from between your legs, you reduce the risk of balls discomfort. You won't have to manually adjust their position, which is a good thing, although you might miss it at first.

 

What is Oeko-tex certified (eco)?

Is your assurance that comfyballs are produced by environmentally friendly production methods and without any harmful substances, either for the environment or for you as a use


What payment methods does www.comfyballs.com.au accept?
Payments can be made via your credit/debit card or via your Paypal account. Please note if you do pay via your Paypal account we will not be able to ship your order until funds have cleared.

Is it safe to purchase online from www.comfyballs.com.au?
Yes. All credit card information is encrypted to be safely transmitted to PayPal. Whether you are using your credit card, new or existing PayPal account, you can be assured your payment is secure. We do not store any credit card details nor do we share your personal information with any third party.

What if the item I receive is damaged or faulty?
We work hard to ensure all of our garments are of the highest quality. However if you have a concern with a faulty or damaged item, please email us at hello@comfyballs.com.au

How do I process a return or exchange?

For hygiene reasons we can not receive goods where packaging has been broken or the product does not otherwise appear in fully saleable condition. Our products are not considered "in the state" if they are used / tested by the consumer and returns will not be accepted if the product packaging has been opened.  Once we receive the returned item (unopened, unused and otherwise fully saleable condition) we will process your refund within a few days to the card you used when you purchased. You must pay for return postage here. We recommend selecting a return transmission that allows for tracking, which provides security for both parties.