Returns & Exchange
For hygiene reasons we can not receive goods where the packaging seal has been broken or the product does not otherwise appear in a fully saleable condition. Our products are not considered "in a saleable condition" if they are used / tested by the consumer and returns will not be accepted if the product packaging has been opened. We offer a 14 day return policy on all full priced items, starting from when you receive your parcel. Once we receive the returned item (unopened, unused and otherwise in a fully saleable condition) we will process your refund within a few days in the same method as to which your item was paid. You will be required to pay for return postage here.
To make a return, email us your order number and reason for return at email@example.com and we will email you back with instructions on how to make a return.
www.comfyballs.com.au cannot be held liable for the loss of garments being returned. We recommend using a registered post service to return goods, and keeping a record of the tracking details, which provides security for both parties.
We will notify you by email once your return has been received and processed and endeavour to process your refund as quickly as possible, however please allow at least 5 – 10 business days for your refund to appear in your account. We will issue your refund in the same method as to which your item was paid.
We take great care when picking and packaging your order to ensure it is in perfect condition, ready for you to wear and your balls to enjoy. If when you receive your order you find a fault in some way that we may have missed, or a manufacturing fault has occurred within a reasonable time frame, please email us immediately at firstname.lastname@example.org to discuss further.
If the fault is deemed our responsibility, we are happy to replace your item if stock is on hand, or endeavour to reorder from supplier subject to availability. We will refund you for both product & return shipping for faulty items if we are unable to replace with an identical item.
Please note: items which have been damaged due to general wear and tear are not considered to be fault.
We take no responsibility, nor are we legally responsible for lost or damaged items in transit to you. Once parcels are posted they become the property of Australia Post or Fastway Couriers. If your package is delivered to you with visible damage or appears to have been opened/tampered in any way, please ensure that this is noted with the postal representative upon delivery.
Please ensure you have correctly entered your delivery address to avoid it being returned to us as undeliverable. Further shipping costs will be incurred to have the package resent to you. Unfortunately we cannot offer an exchange or refund on sale items, or purchases that were made using a discount voucher/code. Comfyballs.com.au gift cards are not eligible for return.