Shipping to: USA, Canada, Australia and New Zealand

Shipping

Australian Deliveries
Here at Comfyballs, Australia Post is our mode of shipping for all Australian orders. We offer a flat rate of $4.95 for standard shipping for all orders within Australia.

Your order will be dispatched from our Sydney warehouse within 24-48 hours of placement, excluding weekends, public holidays and pre-order items. You should expect your parcel within 1-5 working days for standard shipping. If your parcel does not arrive within this timeframe, please contact us at hello@comfyballs.com.au and we will track it for you. Australia Post will deliver straight to your door, however if undeliverable a calling card will be placed in your letter box to notify you that your parcel is ready to collect at your nearest post office.


New Zealand Deliveries
Comfyballs delivers New Zealand orders using Fastway NZ. We offer a flat rate of AUS$4.95 for all New Zealand orders.

You should expect to receive your order within 3-10 business days of dispatch, however certain destinations may take longer. Comfyballs are unable to accept responsibility for delays in delivery due to unforeseen circumstances, such as natural disasters or delivery company strikes, etc. 

Orders to New Zealand may be subject to customs clearance procedures, which can cause delays beyond original delivery estimates. The New Zealand duty threshold is $400NZD, orders over this value will be subject to duties and taxes. Comfyballs takes no responsibility for any possible duties and taxes that may be applied by customs in New Zealand. The responsibility for any custom duties, foreign taxes or other fees that may be imposed will rest with the customer. If your package is subject to duties and taxes you will be contacted to advise of the taxes that have been applied and request payment. Once payment is received the goods will be released for delivery.  Please contact your local customs office for further information regarding taxes and duties.

USA & Canada Deliveries
Comfyballs delivers to the USA & Canada. We offer a flat rate of AUS$9.95 for all USA and Canadian orders.

You should expect to receive your order within 7-10 business days after dispatch, however certain destinations may take longer. Comfyballs are unable to accept responsibility for delays in delivery due to unforeseen circumstances, such as natural disasters or delivery company strikes, etc. 

Orders to the USA and Canada may be subject to customs clearance procedures, which can cause delays beyond original delivery estimates.  Orders over the countries threshold this value will be subject to duties and taxes. Comfyballs takes no responsibility for any possible duties and taxes that may be applied by customs in the USA or Canada. The responsibility for any custom duties, foreign taxes or other fees that may be imposed will rest with the customer. If your package is subject to duties and taxes you will be contacted to advise of the taxes that have been applied and request payment. Once payment is received the goods will be released for delivery.  Please contact your local customs office for further information regarding taxes and duties.

Pre-order Deliveries
Please note that the delivery date is an estimated shipping date only. We are unable to guarantee delivery dates for pre-order items due to unforeseen delays by the manufacturers. Your Paypal account will be charged upon placing your order. If for some reason we cannot fulfil your order due to an inventory or manufacturing error, we will cancel your order and refund you. All pre-order items will be shipped via Australia Post, as per our shipping details above.

NB: We take no responsibility, nor are we legally responsible for lost or damaged items in transit to you. Once parcels are posted they become the property of Australia Post/International shipping companies. If your package is delivered to you with visible damage or appears to have been opened/tampered in any way, please ensure that this is noted with the Australia Post/International postal representative upon delivery.

Please ensure you have correctly entered your delivery address to avoid it being returned to us as undeliverable. Further shipping costs will be incurred to have the package resent to you.